Karrinyup St Luke Medical Centre

Karrinyup St Luke Medical Centre is a mixed-billing family medical practice located next to St Luke Pharmacy and Karrinyup Shopping Centre, open seven days a week with extended hours. The practice runs deep: more than fourteen doctors plus allied health practitioners covering psychology, acupuncture, podiatry and pathology, all under one roof. With that scale of team and that many services, the website needed to give every practitioner a proper home while keeping the patient journey simple.

The brief was a sister site to Sorrento Medical Centre, built off the same template foundation to keep brand consistency across the wider practice group, but with the additional content depth that a seven-day practice with allied health services requires. Bulk billing rules are more nuanced than at the typical clinic (children under sixteen and pension card holders are bulk-billed weekdays), so the billing information needed to be unambiguous. After-hours information and links to Dial a Doctor needed to be visible for patients reaching the site outside opening hours.

The structure handles the breadth without overwhelming visitors. A doctor directory lists all fourteen-plus GPs with bios, qualifications, special interests and availability for HotDoc bookings. Allied health practitioners get their own dedicated sections so a patient looking for psychology or podiatry can find the right person without wading through the GP team. Service depth covers everything from skin checks and women’s health to immunisations, mental health and travel medicine.

A clear billing arrangements section sits prominently so patients understand the mixed-billing model and can self-identify whether they qualify for bulk billing under the published rules. The seven-days-a-week opening hours and extended hours information are surfaced at every natural decision point, alongside the after-hours pathway through Dial a Doctor.

Visually the build mirrors Sorrento’s clean blue and white medical palette, with team photography that puts faces to names across the doctor and allied health rosters. Site navigation uses the same patterns as the sister site, which means that patients moving between the two clinics (which happens regularly through the broader practice group) find a familiar experience.

HotDoc integration handles the booking flow across the entire team. Book Online buttons sit persistently in the header and on every doctor profile, so patients can move from interest to confirmed appointment without ever leaving the site they came to. New patient information, location details with parking and Karrinyup Shopping Centre proximity, and contact pathways are all easy to find.

The result is a medical practice site that does the heavy lifting a seven-day clinic with fourteen-plus doctors and allied health needs. It surfaces the right practitioner for the patient’s need, handles complex billing rules clearly, and keeps the conversion to a booking effortless.